IT Support Specialist

Responsibilities

• Provide onsite Tier 1 and Tier 2 support for approximately 250 employees
• Troubleshoot Windows desktops, laptops, monitors, printers, mobile devices and peripherals
• Support Active Directory accounts, password resets, permissions and user access
• Aid users with Microsoft 365, including Outlook, Teams and Office applications
• Image, configure, deploy, maintain and replace employee workstations
• Aid with employee onboarding and offboarding, including equipment and account setup
• Troubleshoot Wi-Fi, VPN, network-connectivity and endpoint communication issues
• Monitor the ticket queue, prioritize requests and maintain accurate documentation
• Take ownership of incidents through resolution or appropriate escalation
• Cookordination with infrastructure, application and outside support teams when necessary
• Maintain hardware inventory and assist with equipment lifecycle management
• Identify recurring technical issues and recommend improvements
• Create and update support documentation, procedures and knowledge-base articles
• Assist with technology-transition and environment-separation activities
• Provide professional and responsive support to technical and nontechnical employees
• Follow all facility safety, security and access requirements

Requirements

Top Skills:

• Active Directory, Windows and Microsoft 365 support
• Desktop, hardware, imaging and connectivity troubleshooting
• Customer service, communication and ticket ownership

Qualifications

• Junior-Level Qualifications:
  • One to three years of help desk, desktop-support or end-user support experience
  • Foundational experience with Windows, Active Directory and Microsoft 365
  • Experience configuring or troubleshooting desktops, laptops and peripherals
  • Strong customer-service and communication skills
  • Willingness to learn company-specific systems and processes
• Senior-Level Qualifications:
  • Three or more years of hands-on desktop or end-user support experience
  • Ability to independently resolve advanced Tier 1 and Tier 2 issues
  • Strong experience with Windows, Active Directory and Microsoft 365
  • Experience with endpoint deployment, VPNs, Wi-Fi and network connectivity
  • Ability to manage escalations, document solutions and assist junior team members

Key Details

Location: Andrews, Texas
Schedule: Monday–Friday, 100% onsite
Openings: Two
Employment Type: Six-month contract-to-hire
Target Start: October 2026
Contract Pay Range: $24–$32 per hour
Anticipated Conversion Salary: $60,000–$70,000
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit here.
Work Environment: This position requires onsite attendance five days per week at an industrial facility west of Andrews. It is a hands-on support environment rather than a remote service desk or call center. The work combines steady-state user support with project-based activities as the organization establishes a new internal technology environment. Because this is a regulated and safety-conscious workplace, selected candidates must follow all applicable facility-access, security and safety procedures.
Employment is contingent upon successful completion of applicable background and drug-screening requirements, consistent with federal, state and local law. Candidates who convert to permanent employment may also be required to complete job-related post-offer occupational-health screening.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: here.
All assignments are at-will and their duration is subject to change.