IT Support Specialist

Essential Duties And Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain Windows workstations, laptops, printers, and mobile devices
• Troubleshoot issues involving Microsoft 365, Active Directory, VPN, email, and business applications
• Image, deploy, and inventory computer equipment
• Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365
• Aid remote users using remote assistance tools
• Document incidents, resolutions, and procedures within the IT ticketing system
• Assist with workstation upgrades, equipment moves, and technology refresh projects
• Escalate complex issues to senior IT staff when necessary
• Help identify, diagnose, and resolve network problems

Job Requirements

• Associate's degree in Information Technology or equivalent work experience
• 2+ years of desktop support or help desk experience
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Experience supporting Windows 11, Microsoft 365, Active Directory, and common desktop hardware
• Disciplined, systematic problem-solving skills
• Excellent communication skills, both verbal and written
• Self-starter who works well both independently and with a team