IT Support Specialist

Job Overview

Responsibilities

• Provide first-line technical support to on-site and remote employees, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and company software.
• Diagnose and resolve technical problems in a timely and effective manner, escalating complex issues to senior staff when necessary.
• Manage user accounts, including creation, modification, and deletion in accordance with company policy.
• Aid with the setup of new workstations and the onboarding of new employees.
• Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.
• Support the implementation of new technologies and system upgrades.
• Create and maintain documentation for IT processes, procedures, and user guides.

Qualifications

• Proven experience working in an IT support role or a similar technical position.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and office productivity software.
• Familiarity with network principles, including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A customer-focused attitude and a commitment to providing high-quality support.
• Professional certifications such as CompTIA A+ or Microsoft Certified Professional are highly desirable.
• Ability to work independently and manage multiple tasks effectively.