IT Support Specialist

What You’ll Do

• Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks.
• Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows.
• Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment.
• Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner.
• Manage Cybersecurity awareness training for staff.
• Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting).
• Maintain system reporting infrastructure.
• Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
• Maintain compliance with organizational IT policies and standards, including data security and system integrity.
• Maintain antivirus software and endpoint protection.
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
• Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations.
• Provide after-hours technical support as needed.
• Think critically through unexpected problems.
• Perform other duties as assigned.

Education & Experience

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands-on experience.
• 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid-sized business.
• Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements.
• Experience managing third-party software vendors.
• Hands-on experience with custom application support.
• Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Required Skills/Abilities

• Proficient in troubleshooting hardware and software issues across various platforms.
• Ability to assemble and configure computer workstations and related technology equipment.
• Knowledge of database and software integration principles.
• Experience in implementing software solutions for process improvement.
• Strong communication skills to assist clients and team members effectively.
• Excellent organizational and multitasking abilities.
• Proficient in IT asset management and documentation.
• Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Benefits

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture

Why Us?

We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. Our commitment to top-tier office culture sets us apart. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Our Core Values

• Play As A Team. By building each other up, we all get better, and - together - we get stronger.
• Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do.
• Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.
• Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less.