IT Support Specialist

About the role

Provide technical support and assistance to end-users, troubleshoot software and hardware issues, and escalate complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

Requirements

• Minimum of two (2) years of experience in IT support or a related area

About Frontgrade

At Frontgrade, we build mission-critical electronics that perform without compromise in the world’s most demanding environments, from deep space to national defense. With decades of proven heritage, we deliver high-reliability components, subsystems, and integrated solutions trusted when failure is not an option.

Our strength is not just in what we build but in the people who make it possible. From engineers and product managers to sales teams, marketers, and skilled manufacturing professionals, every role plays a direct part in enabling missions that protect, explore, and connect our world. We move with purpose, collaborate across disciplines, and take pride in delivering solutions our customers rely on in the highest-stakes environments.

Benefits

• Immediate Medical (FSA and HSA), Dental, and Vision coverage
• 401K Match with 100% immediate vesting
• 9X80 compressed work schedule for qualifying roles
• Tuition Reimbursement and Student Loan Repayment
• Generous PTO and 11 paid Holidays per year (9 designated holidays and 2 floating holidays)
• 8 weeks of 100% Paid Family Leave
• Career growth and development opportunities

Additional Information

This position may require access to technology, materials, software, or hardware controlled by ITAR or EAR U.S. export laws. To be employed in this role, you may need to obtain a U.S. Government export license as required by law.