IT Support Specialist

Key Responsibilities

• Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.
• Maintain a high level of in-person customer interaction and visibility across supported locations.
• Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.
• Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.
• Develop documentation, training materials, and procedures; provide end-user training as needed.
• Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.
• Recommend and perform hardware and software upgrades to improve system performance and longevity.
• Maintain the security and integrity of computers and networks to protect against malicious activity.
• Absorb and assist with the support, maintenance, and testing of network servers, software, and related equipment.

Job Skills

• Strong problem-solving and troubleshooting abilities.
• Excellent customer service and interpersonal skills.
• Ability to build and maintain positive, productive working relationships.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to users with varying levels of technical knowledge.
• Dependable, punctual, and flexible with scheduling as needed.
• Ability to work effectively under pressure and meet deadlines.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Positive, proactive attitude.

Education & Training

• Associates degree in a computer related field preferred or experience in an IT support position.

Minimum Requirements

• Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices.
• Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments.
• Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS).
• Experience creating and managing user accounts in Active Directory.
• Experience configuring and troubleshooting client wireless and VPN connectivity.
• Experience supporting smartphones and tablets (iOS and Android) preferred.
• Experience supporting Microsoft 365 and Google Workspace environments.