IT Support Specialist

Role Overview

The IT Support Specialist at CHAOS Industries serves as the primary point of contact for all local IT needs, ensuring a seamless and high-quality IT support experience for executive leadership, senior stakeholders, and the broader Los Angeles office.

Responsibilities

• Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader Los Angeles office via ticketing system, email, phone, and in-person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues

Requirements

• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• U.S. Person status (U.S. Citizen or permanent resident) required due to access to U.S.-only systems and data

Preferred Requirements

• Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards
• Jamf 200/300/400 certification
• Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Team Growth: 250 employees and counting across 5 global offices
• Salary Range: $100,000 - $125,000