IT Support Engineer

About the role

Urban Sky is seeking a hands-on IT Support Engineer to help build a modern, secure, and compliance-ready IT environment. This role involves both providing day-to-day support and implementing security controls to ensure the company's operations remain compliant with high-security standards.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues
• Support Windows and macOS workstations across a mixed fleet
• Own the daily ticket queue
• Assist with employee onboarding and offboarding, including device setup, account provisioning, and access removal
• Manage and support users in Microsoft 365
• Track, tag, and reconcile IT assets, including provisioning and spares management
• Implement CMMC controls and build the supporting evidence documentation
• Document procedures, fixes, and known issues to build out a scalable IT knowledge base
• Learn Urban Sky’s systems, security posture, and operating environment quickly enough to act independently

Qualifications

• 3+ years of hands-on IT support experience, ideally in a small-team or startup environment with limited established process
• Deep working knowledge of the Microsoft 365 ecosystem across identity, device management, collaboration, data protection, and endpoint security
• Troubleshooting experience in a mixed-fleet environment
• Experience implementing security controls and building evidence documentation against frameworks such as CMMC 2.0, NIST 800-171, or equivalent
• Strong written communication: capable of producing runbooks, KB articles, and compliance evidence that hold up under assessment
• Comfort working in ambiguity, able to self-direct work, prioritize independently, and ship pragmatic fixes before formal process exists
• A positive, can-do attitude and a willingness to take on projects that would typically be done by larger teams

Nice-to-Haves / Preferred Skills

• Experience supporting IT infrastructure for the US Government or in a defense contractor environment
• Prior experience supporting environments that handle controlled US Government information (CUI)
• Certifications related to IT and security: Security+, CISSP, CISM, or equivalent
• Prior experience mentoring or leading junior technicians
• Must be a US Citizen or equivalent work authorization (Permanent Resident or otherwise eligible to access controlled US Government information).
• Must be located near Denver, CO or willing to relocate. This role is on-site at our office at 4800 Race St., Denver, CO.

Benefits

• Stock Options
• Medical, Vision and Dental
• Unlimited Vacation Days
• Cell Phone Bill Stipend

Urban Sky is an Equal Opportunity employer.