IT Support Engineer

What You'll Do

• Support and manage Windows 10/11 devices across the organization, from deployment through ongoing maintenance
• Use Microsoft Intune to handle device configuration, updates, policies, and compliance
• Work within Azure to support identity, endpoint management, and security-related services
• Maintain both Active Directory and Azure AD (Entra ID), including user access, syncing, and account lifecycle management
• Aid in ongoing security efforts, especially around endpoint protection and identity/access management
• Help manage network access control tools like Portnox or similar platforms
• Configure and support Azure security features such as Conditional Access, Defender, and compliance policies
• Troubleshoot basic network issues (connectivity, DNS, DHCP, VPN, etc.)
• Step in as an escalation point for more complex IT support issues and help drive them to resolution
• Collaborate with internal teams to identify ways to improve performance, security, and overall efficiency
• Keep documentation up to date, including processes, systems, and best practices

What We're Looking For

• A degree in IT, Computer Science, or comparable hands-on experience
• About 5+ years of experience in IT, ideally in a more advanced or senior support role
• Strong experience working in Windows-based enterprise environments
• Practical experience with Microsoft Intune and endpoint management
• Good working knowledge of Azure, especially around identity and security
• Experience managing both on-prem Active Directory and Azure AD (Entra ID)
• Understanding of core security concepts, including modern approaches like Zero Trust
• Familiarity with NAC tools such as Portnox (or similar solutions)
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs)
• Strong troubleshooting skills and the ability to support end users effectively
• Comfortable working independently and communicating with different teams
• Experience using PowerShell for scripting or automation

Nice to Have

• Microsoft certifications related to Azure, endpoint management, or security
• Networking certifications like CCNA
• Experience working on security or compliance-focused projects
• Exposure to supporting teams across multiple locations or time zones
• More advanced scripting or automation experience