IT Support Engineer

What You’ll Do

• Device & Equipment Management
• Configure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoring
• Support the deployment and maintenance of network elements (routers, firewalls, switches, etc.)
• Licence, install and maintain software across managed endpoints
• Support and maintain computer peripherals, including monitors, mice, docking stations and printers
• Support & Training
• Diagnose and resolve hardware and software issues across laptops, desktops and mobile devices
• Provide end-user support with a positive, patient approach that builds trust and confidence across the organization
• Train and coach staff on technology tools, IT policies and best practices for productivity and security
• Participate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscape
• Apply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practices

Documentation & Standards

• Create, maintain and continuously improve IT process documentation, runbooks and standard operating procedures
• Follow and enforce IT standards, policies and confidentiality guidelines
• Contribute to a culture of knowledge sharing within the IT team

Communication & Collaboration

• Build positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadership