IT Support Engineer

Responsibilities

• Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
• Responsible for all aspects of an organization’s network systems including software, hardware and support.
• Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
• Manage the setup, configuration, and deployment of various platforms and systems across the organization.
• Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
• Respond to performance issues and service outages.
• Documenting IT system configuration. Updates/creates system documentation which may affect multiple teams.
• Other duties and projects as assigned.

Requirements

• Bachelor’s degree; preferably in Network Security/Engineering/Administration, Computer Science, Information Technology, Information Systems, or a related field.
• Work experience may be evaluated in place of education.
• 1+ years experience in IT Helpdesk role.
• Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
• Experience with Jira ITSM and Slack for ticket management.
• Strong troubleshooting skills for hardware, software, and networks.
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Excellent communication and customer-service skills.

Qualifications

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand.
• Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Benefits

• Financial Employee Rewards Package including equity
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance
• Health & Wellness Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.
• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Pay

$60,000 - 70,000

Schedule

Full-Time, Salaried