IT Support Engineer

About the role

Our client, a leading organization in the technology support sector, is seeking a Support Engineer II to join their team. As a Support Engineer II, you will be part of the IT Support department supporting a diverse range of corporate clients. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, which will align successfully in the organization.

Responsibilities

• Provide basic technical support to corporate employees worldwide, addressing hardware, software, and network issues.
• Research, diagnose, and resolve end-user computing problems efficiently and effectively.
• Create and maintain detailed documentation of customer interactions and troubleshooting steps.
• Assist with remote support activities, including teleconferencing systems and AV presentation equipment.
• Escalate system or network outages promptly to minimize downtime and maintain operational continuity.

Qualifications

• 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate environment.
• High school diploma or equivalent; associate degree in Computer Science or related field preferred.
• Experience in helpdesk or desk-side support environments.
• Strong verbal communication skills, capable of explaining technical concepts clearly to non-technical users.
• Ability to work independently and as part of a team, maintaining high standards of quality and productivity.

Benefits

• Opportunity to work in a dynamic and inclusive environment supporting global clients.
• Chance to develop your technical skills with diverse systems and technologies.
• Supportive team culture that values innovation and continuous improvement.
• Flexible work schedule with potential for growth and advancement.
• Competitive pay rate aligned with your expertise and experience.
• Medical and prescription drug plans
• Dental plan
• Vision plan
• Health savings account
• Health flexible spending account
• Dependent care flexible spending account
• Supplemental life insurance
• Short term and long term disability insurance
• Business travel insurance
• 401(k), plus match
• Weekly pay

Location: New York, NY | Fully onsite

Pay Range: $37