IT Support Engineer

About the role

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness.

Responsibilities

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units and different locations
• Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi-tasking
• Always maintain complete confidentiality and discretion
• Participate in moves and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support

Requirements

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

Skills and Abilities

• Strategic Thinking: Ability to identify and escalate trends for attention
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels
• Continuous Improvement: Understand the needs of the business

On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.