IT Support Engineer

About the Company

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. The company provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more.

An official partner and/or service provider to over 150 iconic rights holders—such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America—On Location also owns and operates a number of its own unique experiences. The company is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment organization that owns UFC, WWE, and PBR, among other properties.

About the Role

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Engineer must manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

As part of a global technology team, the IT Support Engineer contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering an excellent end-user experience.

Responsibilities

• Monitor Helpdesk system for inbound issues and ensure all issues are logged and documented.
• Provide thoughtful end-user computing support for diverse business units and different locations.
• Maintain a flexible approach to work schedule with occasional early starts and late finishes, subject to business requirements.
• Adhere to and enforce all information security protocols.
• Perform preliminary server administration and manage network connectivity.
• Champion, deploy, and support new technologies to address business needs.
• Demonstrate excellent communication skills, integrate well at all levels, and work independently.
• Maintain a professional and flexible attitude while multitasking.
• Always maintain complete confidentiality and discretion.
• Participate in moves and changes as they relate to the technology environment.
• Occasional travel and on-call escalation support.

Technical Skills

• Previous experience in a level one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration.
• Remote access and VPN configuration and administration.
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.
• Enterprise-level AV administration and support.
• Set up and support mobile devices and desktop telecommunications.

Qualifications

• Strategic Thinking: Ability to identify and escalate trends for attention.
• Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous Improvement: Understand the needs of the business.