IT Support Engineer

This role is not able to offer visa transfer or sponsorship now or in the future.

About the role

We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems. The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.
• Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.
• Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.
• Coordinate with internal technology teams and vendors to troubleshoot, escalate, and resolve user incidents and service requests through to closure.
• Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.
• Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.
• Manage and close ServiceNow (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.

Requirements

• Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.
• Good understanding of Windows OS imaging, deployment, and device provisioning processes.
• Experience troubleshooting hardware, software, printer, and peripheral-related issues.
• Ability to diagnose and resolve end-user technical issues efficiently.
• Familiarity with IT ticket management and service request handling processes.
• Knowledge of asset inventory management and asset lifecycle procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to coordinate effectively with users, vendors, and technical support teams.

Preferred Skills

• Basic network troubleshooting knowledge for user endpoints.
• Understanding of network connectivity concepts, cabling, and patching activities.
• Familiarity with ServiceNow (SNOW) or similar ITSM tools.
• Experience supporting Microsoft Outlook and Microsoft 365 applications.
• Knowledge of workplace technology support and endpoint management practices.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Schedule

This is an onsite role requiring 5 days a week at the client site in Bentonville, AR, USA.