IT Support Engineer

Core Responsibilities

• Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows.
• Provision, configure, and maintain laptops, desktops, peripherals, and core business software.
• Aid with identity and access management tasks, such as user permissions, MFA setup, and account troubleshooting.
• Provide day-to-day IT support for hardware, software, networking, and user configuration issues.
• Maintain device inventory, asset lifecycle records, and endpoint compliance processes.
• Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures.
• Assist with administration of collaboration, productivity, and endpoint management systems.
• Support company-wide IT initiatives, rollouts, and process improvements as needed.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3+ years of experience in IT support, help desk, or internal IT operations roles.
• Experience supporting employee onboarding, device provisioning, and user account administration.
• Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks.
• Familiarity with endpoint management, identity providers, and common SaaS business systems.
• Strong troubleshooting skills across operating systems, hardware, software, and access issues.
• Experience documenting support processes and maintaining IT asset or ticketing systems.
• Strong communication and customer service skills, with the ability to support both technical and non-technical users.

Preferred Qualifications

• Experience supporting hybrid or remote-first organizations.
• Familiarity with MDM, SSO, MFA, and endpoint compliance tooling.
• Experience supporting macOS, Windows, and Linux environments.
• Exposure to security-minded IT practices such as least privilege access and device hardening.
• Experience assisting with internal IT audits, asset controls, or policy rollouts.