IT Support Engineer

About the Role

This role serves as the first point of contact for technical assistance across our corporate offices and data center environments, keeping the systems, networks, and end users of ThermalWorks running without interruption. You will work in a fast-paced environment, supporting various groups within ThermalWorks, such as Operations and R&D. The IT Support Engineer must be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment.

You will collaborate closely with engineering, service, product, and operations teams to install and maintain hardware and software, administer user accounts and access, enforce security policies, and support IT projects such as system upgrades, cloud migrations, and infrastructure improvements. Additionally, you will build and maintain our internal IT knowledgebase and provide training and guidance to end users across the organization.

Responsibilities

• User Support & Troubleshooting
  • Serve as the first point of contact for users seeking technical assistance from our corporate and data center environments
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide training and guidance to end users on software, security best practices, and IT policies
  • Create and update IT knowledgebase articles
• Systems & Infrastructure
  • Install, configure, and maintain operating systems, applications, and IT equipment
  • Monitor and maintain IT infrastructure, including servers, networks, and workstations
  • Procure requested hardware equipment and maintain asset inventory list
• Identity, Access & Security
  • Set up and manage user accounts, access permissions, and security settings
  • Enforce IT security policies and best practices, such as multi-factor authentication and password management
• Projects & Cross-Functional Collaboration
  • Assist with IT projects such as system upgrades, cloud migrations, or infrastructure improvements
  • Work with cross-functional teams to support business applications and IT-related initiatives
• Other duties as assigned

Requirements

• 3+ years’ experience in IT support, troubleshooting, problem solving, and operations
• Two-year associate degree in information technology, computer science, or related field
• IT support experience in innovative technology, data center, microgrids, or mission-critical facilities preferred
• Professional IT certifications (A+, Sec+, Azure, AWS) preferred

Skills

• Critical thinker with the ability to solve complex problems
• Ability to work in a fast-paced environment and strategize scalable solutions
• Trustworthy, reliable, and self-motivated with the ability to work independently
• Strong written and verbal communication skills
• Comfortable working with both technical and non-technical staff

Benefits

• A fast-paced, entrepreneurial culture focused on innovation
• A flexible, autonomous work environment
• A culture of respect, learning, and excellence
• Experienced, highly talented experts as team peers
• Growth and travel opportunities
• Opportunity to work with a team of change-makers having a significant impact on people and the planet

About ThermalWorks

ThermalWorks provides integrated cooling systems for data centers and commercial buildings that dramatically reduce energy demand, water consumption, and cost. Our zero-water solutions outperform air- and water-cooled systems in any climate, transforming the economics and eco-metrics of commercial cooling. We are highly selective about the people we bring on board because our work depends on it.

ThermalWorks is part of the Endeavour Energy ecosystem, a group of "inspired infrastructure" companies collaborating to make a real difference for people and the planet. Endeavour is an incubation platform for innovation, providing resources to develop and launch global solutions for clean water and renewable energy. Our mission is to decentralize infrastructure and deploy sustainable, profitable solutions in energy, water, and waste treatment.