IT Support Engineer
L & T Case Equipment Private Limited · Tower, MI · 1 wk ago
Information TechnologyFull-time
Posted: 18 Aug 2026 – 14 Feb 2027 | Required experience: 3–10 years | Location: AMN Tower, Powai | Minimum qualification: Bachelor of Science
About the role
Provide first/second-line technical support to employees for hardware, software, network, and system problems, either in person, over the phone, or via remote access.
Responsibilities
- Troubleshoot and resolve IT issues.
- Manage hardware and equipment: set up, configure, and issue laptops/desktops, peripherals, and other IT equipment to new and existing employees; maintain an inventory of company IT assets.
- Handle software installation and access: install, update, and license software applications; manage user accounts, email setup, and access permissions (e.g., Active Directory, VPN, system logins).
- Maintain IT infrastructure: monitor and maintain office network, servers, printers, and other systems to ensure smooth day-to-day operations; escalate complex issues to senior IT staff or vendors when needed.
- Support onboarding/offboarding and documentation: prepare and configure devices for new joiners, retrieve and wipe equipment from exiting employees, and maintain records/tickets of issues resolved using a helpdesk/ticketing system.
Skills
- IT support
- Desktop support
- Knowledge of hardware, software, and network troubleshooting