IT Support Engineer

About the role

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics, our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for use in aerospace, defense, commercial, and medical applications. We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India, and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements.

OSI Optoelectronics is seeking an IT Support Engineer who will provide onsite technical support for the OSI Laser Diode manufacturing facility. This individual will be responsible for keeping the local site running regarding all IT-related functions, which include supporting manufacturing equipment, end-user hardware and software, servers, network connectivity, security cameras, data backup systems, and other IT infrastructure. They will also coordinate with Corporate IT and equipment vendors to troubleshoot issues, implement upgrades, and support business continuity.

Responsibilities

• Ensure all computer hardware is functional to support manufacturing equipment, test systems, servers, network infrastructure, and onsite personnel.
• Ensure all computer software is functional to support manufacturing equipment, operating systems, engineering applications, and onsite personnel.
• Manage server infrastructure, virtualization environments, and system upgrades as needed.
• Ensure all data supporting manufacturing equipment and onsite personnel is backed up and recoverable using company storage and NAS systems.
• Set up and configure office PCs and computers to support existing and newly acquired manufacturing equipment.
• Maintain security-camera systems and support retrieval of recorded data when required.
• Attend weekly meetings with corporate IT management.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report to manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• High School Degree required.
• B.S. Degree in Information Technology or a related field desired.
• At least five (5) years of experience working as an IT professional supporting business and manufacturing operations.
• Experience working with Windows, Linux, Novell, Citrix, and RDP software serving PCs and servers.
• Experience supporting manufacturing equipment and test systems.
• Experience working with virtualization software, including Hyper-V and ESXi required.
• Experience with NAS storage management software.
• Familiarity with Cybersecurity best practices.
• Ability to work independently with minimal OSI management supervision.

Pay

Pay may range from $110,000 to $115,000 annually. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).

Benefits

• Comprehensive health plan options
• Access to 401(k) retirement plan
• Health savings account
• Disability insurance
• Life insurance
• AD&D insurance
• Leave of absence programs
• Array of voluntary benefits
• Paid time off for vacation, holidays, bereavement, and jury duty

Schedule

Full-time salaried position. Full-time salaried employees are entitled to flexible time-off.