IT Support Engineer

About the role

Harmonic is looking for an IT Support Engineer to join our global IT team and provide hands-on technical support across endpoint management, identity, and deployment for our US operations. This role is critical to maintaining service continuity across our distributed US teams and HQ. You'll be the primary point of contact for endpoint and identity issues during US business hours, working closely with our global IT Security and Infrastructure teams based in Europe and Ukraine.

Location

On-site – This position will be based in San Jose, CA.

Responsibilities

• Administer and troubleshoot Microsoft Intune for macOS and Windows device management, including enrollment, compliance policies
• Manage user identity and access (SSO, MFA, provisioning, security groups) and Active Directory (on-prem and Entra ID hybrid environments)
• Administer Conf call solution for the organization (licensing, meeting/webinar settings, room systems, Scheduler)
• Manage hardware procurement and deployment through the PC HW vendor portal: quote tracking, order status, warranty, and asset lifecycle
• Provide on-site technical support at our Milpitas JIT facility, including hands-on hardware troubleshooting and deployment
• Act as the primary US-timezone escalation point for IT incidents, coordinating with our EMEA and Kyiv-based teams for handoff and continuity
• Support onboarding/offboarding processes, ensuring devices are properly enrolled, secured, and compliant before being handed to end users
• Document recurring issues and contribute to internal knowledge base / runbooks

Requirements

• 5+ years in an IT systems administration or endpoint engineering role
• Hands-on experience with Microsoft Intune (device enrollment, compliance, configuration profiles)
• Working knowledge of IDP administration (SSO, MFA, provisioning)
• Solid understanding of Active Directory
• Experience administering Zoom at an organizational level
• Familiarity with the HW PC / Mac purchase (quotes, orders, warranty/asset management) and hardware deployment processes
• Comfortable working independently across time zones with a distributed, international team
• Based in San Jose / California
• Experience with endpoint security tools (e.g., Cortex XDR, OpenText backup/DLP agents)
• Basic PowerShell or Microsoft Graph API scripting for automation
• Apple Business Manager (ABM) device enrollment experience
• ITIL or similar service management framework familiarity
• Prior experience supporting a company through M&A, divestiture, or multi-entity IT environments

Pay

For this role, the estimated base salary range is between $90,000 - $110,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible to receive incentive compensation: bonus, equity, and benefits.