IT Support Engineer

Job Title: IT Support EngineerEntity: Aventum GroupDepartment: TechnologyLocation: Alpharetta This isn’t a job description. It’s your invitation. At Aventum Group, we don’t hire to fill seats. We bring people in to build something real. We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible. If you’re looking for rigid career paths or one-size-fits-all management, Aventum Group probably isn’t for you. However, if you want responsibility from day one, honest feedback, and a culture that expects you to speak up, take ownership, and keep getting better, you might be a great fit. Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you? Your Challenge So you’re looking for a new challenge? This is your chance to step into a role with real responsibility. You’ll be given the space to own your work, supported to move as fast as you want and expected to keep raising the bar - for yourself and the business. Join Aventum as an IT 2nd Line Support Engineer and play a key role in keeping our people connected, productive and moving at pace. This is more than solving tickets. You’ll be the escalation point that turns complex technical challenges into smooth user experiences, supporting colleagues across the UK and US while helping shape a scalable, high-performing IT environment. We’re looking for someone who enjoys ownership, thrives in a fast-moving business and wants to keep developing their technical expertise while making a visible impact every day. Own complex IT issues from diagnosis through to resolution, keeping colleagues productive and ensuring service levels are consistently met.Partner with 1st and 3rd line teams to turn technical challenges into fast, practical solutions that improve the employee experience.Help evolve our Microsoft 365 and end-user technology estate, identifying opportunities to improve performance, security and efficiency.Shape better ways of working by creating clear documentation, refining processes and contributing to projects that support business growth.Build trust across the business by providing expert support, clear communication and a calm, accountable approach when issues matter most. This role suits someone who enjoys solving problems, takes genuine ownership and is motivated by the opportunity to make a real impact in an ambitious, fast-growing business where pace, accountability and continuous improvement are part of everyday life. What it’s Like to Work HereExpect high standards - and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business. We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters, but so do enjoyment, curiosity and doing work you are proud of. Who Thrives at Aventum?We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:Have experience relevant to the role, whether from a similar position, education or transferable skillsConfidence in communicating with others and working togetherA mindset focused on learning, improvement and follow-throughAn interest in how things work (and how they could be improved) If this sounds like you, you sound ready for a new chapter of challenge at Aventum Group. Why ApplyBecause you want more than a job title. Because you want to grow, not wait your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful. So… challenge accepted?