IT Support Engineer

About the role

The IT Support Engineer provides technical support to end-users in the Navan New York City office and to all Navan users globally. This role involves a variety of tasks, including onboarding new hires, troubleshooting user issues, and providing hands-on support for all IT-supported equipment and functions.

Responsibilities

• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
• Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
• Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
• User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
• Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
• IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
• Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
• Support local A/V Operations
• Support Company All Hands events, as well as any ad-hoc local All Hands events
• Provide white glove support to C-level executives
• Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
• Assist IT leadership and other IT cross-functional teams with project-level deliverables

Requirements

• Focus on the customer: Knowledgeable of customers' business and requests, establishes and maintains strong effective relationships and partnerships with customers through trust and respect
• Communicate with Candor: Propose ideas to the team during working sessions, invite feedback on those ideas, make decisions using objective criteria such as data or well-reasoned pros/cons, maintain confidentiality when required
• Experience: 4+ years of experience in a customer-facing IT Support function, 4+ years of experience in administration of SaaS tools, strong familiarity with macOS, Windows, iOS, and Android operating systems and devices, strong experience and knowledge of Jamf for troubleshooting Apple devices, strong A/V & Video Conferencing setup and troubleshooting experience, proven ability as an IT Specialist in a fast-paced and corporate environment, ability to lift and carry items weighing 10-50 pounds, Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus

Qualifications

• Education: Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus

Skills

• Technical Skills: Experience with SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.), strong familiarity with macOS, Windows, iOS, and Android operating systems and devices, strong experience and knowledge of Jamf for troubleshooting Apple devices, strong A/V & Video Conferencing setup and troubleshooting experience

Benefits

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. The pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

About Navan

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Workplace Policy

We believe in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.