IT Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate: EEO, fraud warning, etc. Also remove navigation/cookie etc. Also remove application instructions like "APPLY TODAY!" and "Powered by our people..." maybe not needed? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the equal opportunity employer paragraph, fraud warning, and any "APPLY TODAY!" etc. Also remove generic fluff like "In a world of possibilities..." maybe that's marketing but not boilerplate? It's part of job description but maybe considered fluff? It's not a section heading; we can keep as prose in

. But we need to preserve all substantive information; marketing fluff is still substantive? It's not required but we can keep as part of description. However we need to format sections. Let's parse the posting: Intro: "In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible." Then "Job Description Parsons is looking for an amazingly talented IT Support Level 2 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems." Then "What You'll Be Doing Provide Tier 1 & Tier 2 support for client platforms and not internal Parsons IT systems, including:Windows 11 environments and Dell laptops.Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.iOS device setup and management using Apple Business Manager.Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.Perform basic asset management and inventory tracking.Promote security best practices and assist with endpoint management.Participate in training opportunities to develop technical skills and knowledge." Then "Required Qualifications 1–2 years of IT support experience or equivalent coursework/internshipexperience.Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint,Exchange).Familiarity with IT ticketing systems like Zendesk or similar platforms.Strong organizational skills and the ability to prioritize tasks effectively.A willingness to learn new technologies and grow within the team." Then "Preferred Qualifications Exposure to Cisco Meraki systems or similar networking tools.Basic understanding of endpoint management tools like Microsoft Intune.Familiarity with iOS device setup and management.Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900)." Then "Security Clearance Requirement None" Then "This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!" Then "Salary Range: $74,800.00 - $130,900.00" Then "We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!" Then EEO paragraph etc. Then "Parsons is aware of fraudulent recruitment practices..." etc. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro + job description summary). Responsibilities (What You'll Be Doing). Requirements (Required Qualifications). Qualifications (Preferred Qualifications). Skills maybe combine? Could list skills from required/preferred? But we have separate sections for Requirements and Qualifications; maybe Skills not needed if no specific skill list beyond those. Benefits: we have benefits list. Pay: Salary Range. Schedule: not mentioned (no schedule info). So we should not include Schedule heading. We must not include sections with filler like "commensurate with experience". We have actual salary range, so Pay section is valid. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

...intro...

Responsibilities

• ... each bullet ...

Requirements

• ... required qualifications ...

Qualifications

• ... preferred qualifications ...

Skills

Maybe we can combine required and preferred? But we already have Requirements and Qualifications; Skills could be omitted if no specific skill list beyond those. But we could extract skills like "Windows 11, Microsoft 365, Zendesk, Cisco Meraki, Intune, iOS management". However that's already covered. To avoid thin sections, maybe omit Skills if not distinct. The instruction: Prefer a few substantive sections over many thin ones. So we can omit Skills if not needed. Benefits: list. Pay: salary range. We must not repeat job title as heading. Good. We must not include Job ID etc. We must remove boilerplate: EEO, fraud warning, "Powered by our people..." maybe that's fluff but could be kept as part of About the role? It's about company mission; could be included in About the role paragraph. It's not boilerplate; it's descriptive. We'll keep. We need to preserve all substantive information: So we need to include the Critical Infrastructure team paragraph etc. That's substantive about company. We'll include in About the role. We need to ensure we don't duplicate lines. Let's craft About the role paragraph: combine the intro marketing fluff + job description summary + Critical Infrastructure team paragraph. But we must not invent or summarize away detail. We can keep as is, maybe separate paragraphs. We'll produce:

About the role

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Parsons is looking for an amazingly talented IT Support Level 2 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems.

This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

That preserves all. Now Responsibilities: list each duty from "What You'll Be Doing". Need to split into items. Original list: - Provide Tier 1 & Tier 2 support for client platforms and not internal Parsons IT systems, including: - Windows 11 environments and Dell laptops. - Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). - Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. - iOS device setup and management using Apple Business Manager. - Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed. - Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation. - Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles. - Perform basic asset management and inventory tracking. - Promote security best practices and assist with endpoint management. - Participate in training opportunities to develop technical skills and knowledge. We need to format as

• each. We could keep the sub-bullets as part of the main li text. Let's craft:
• Provide Tier 1 & Tier 2 support for client platforms (not internal Parsons IT systems), including Windows 11 environments and Dell laptops; Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.); Microsoft 365 services (Teams, SharePoint, Exchange Online, Intune MDM); and iOS device setup and management using Apple Business Manager.
• Assist with monitoring IT systems and escalate issues to Level 2 support or senior team members as needed.
• Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
• Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Perform basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training opportunities to develop technical skills and knowledge.
That's good. Now Requirements: Required Qualifications list. Original: - 1–2 years of IT support experience or equivalent coursework/internshipexperience. - Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint,Exchange). - Familiarity with IT ticketing systems like Zendesk or similar platforms. - Strong organizational skills and the ability to prioritize tasks effectively. - A willingness to learn new technologies and grow within the team. We'll make li each. Now Qualifications: Preferred Qualifications list. Original: - Exposure to Cisco Meraki systems or similar networking tools. - Basic understanding of endpoint management tools like Microsoft Intune. - Familiarity with iOS device setup and management. - Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900). Now Benefits: list from "best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!" We'll make li each. Now Pay: Salary Range: $74,800.00 - $130,900.00 We'll put in

maybe. Now we must not include Schedule. Now ensure we didn't include any boilerplate: we omitted EEO, fraud warning, "APPLY TODAY!", etc. Check for duplicated lines: none.