IT Specialist

About the role

Maintain, support, and continuously improve technology systems across hospitality, entertainment, and sports venues. Serve as a key technology leader ensuring reliability, security, and performance of critical business applications. Support operational excellence across all assigned locations.

Responsibilities

• Provide proactive support, maintenance, and troubleshooting for Point of Sale (POS) systems and other operational technologies.
• Lead regional technology initiatives and projects, partnering with client IT teams and business stakeholders.
• Develop and implement long-term technology strategies to improve operational efficiency and business performance.

Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent experience.
• 2-5 years of experience supporting technology solutions within hospitality, entertainment, sports, retail, or customer-facing environments.
• Proven experience managing technology projects from requirements gathering to implementation and support.
• Strong analytical, organizational, problem-solving, and project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work evenings, weekends, holidays, and event schedules as business needs require, with 10-20% travel.

Qualifications

Comprehensive benefit programs including medical, dental, and vision. Retirement savings plans like 401(k). Paid days off such as parental leave and disability coverage.