IT Specialist
swipejobs · Petersburg, VA · 1 wk ago
On-siteInformation Technology$33.73/hrPart-time
Key Responsibilities
- Provide deskside and walk-up support for desktop computers, laptops, printers, video conferencing systems, and other IT equipment
- Troubleshoot and resolve hardware, software, and connectivity issues for onsite and remote users
- Support users through remote management tools and remote troubleshooting techniques
- Image, configure, and deploy new computers and devices for office and manufacturing environments
- Set up, manage, and troubleshoot iPhones, iPads, and other mobile devices
- Maintain inventory of IT equipment, peripherals, cables, and related supplies
- Assist with receiving, tracking, and deploying new IT hardware
- Document issues and resolutions through ticketing systems
- Follow company safety, compliance, and operational procedures
- Collaborate with cross-functional IT teams to ensure efficient support and service delivery
- Perform additional duties as assigned
Required Qualifications
- Associate's degree in Computer Science, Information Technology, or a related field
- Minimum of 2 years of IT support experience, preferably in a customer-facing environment
- High School Diploma/GED may be considered with 4+ years of relevant IT experience
- Strong troubleshooting skills for desktop and laptop hardware and software
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
Preferred Qualifications
- Experience supporting barcode scanners, AV systems, and network-connected devices
- Experience with Microsoft Office and Microsoft Teams
- Experience using ServiceNow or similar ticketing systems
- Experience supporting iPhones and iPads
- CompTIA A+ and/or Network+ certifications
- Experience in manufacturing, pharmaceutical, utility, or regulated environments
- Knowledge of GxP environments and operational facility support
Ideal Candidate
- Customer-focused with a strong service mindset
- Skilled at diagnosing and resolving technical issues efficiently
- Organized and detail-oriented
- Comfortable supporting both onsite and remote users
- Able to prioritize multiple requests in a dynamic environment
- Reliable team player with strong problem-solving abilities