IT Specialist

About Atria

The Atria Health Institute is a membership-based primary and specialty health care practice focused on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee. Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care.

Essential Functions

• Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
• Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
• Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
• Support IT and AV within Atria's healthcare clinic including hospitality-led member suites
• Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
• Continually identify opportunities to optimize budget for IT Support onsite and remote troubleshooting through diagnostic techniques
• Maintain asset inventory across end user and organizational assets
• Provide timely and accurate updates on IT risks, issues, resolutions and expenditures

Requirements

• BSc/BA in IT or Computer Science or relevant field preferred
• Minimum of 3 - 5 years' experience in a IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria's services
• Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
• Experience with new office setup across networking, devices, and infrastructure
• Vendor management with demonstrated ability to drive vendor's customer service and cost terms
• Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
• Diagnose and resolve technical issues across all areas of responsibility
• Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
• Proficiency in English, spoken and written, and proactive communication skills
• Commitment to high quality customer service akin to luxury service brands
• Organized and detail oriented
• Thrives a fast-paced start-up environment with changing requirements and uncertain work hours

Salary

$90,000 - $110,000