IT Specialist

Information Technology Specialist

The Information Technology Specialist provides user support and customer service on company-supported computer applications and platforms, troubleshoots problems, and advises on the appropriate action. They adhere to and support company cyber security policies and participate in IT related projects.

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility required due to the nature of the work. The position may require long hours and occasional weekend work.

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advises the user on appropriate action
• Administers help desk software
• Identifies and escalates situations requiring urgent attention
• Tracks and routes problems and requests and documents resolutions
• Participates in IT related projects that fall outside the scope of held desk tickets
• Inform management of recurring problems
• Stay current with system information, changes, and updates

Essential Functions:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advises the user on appropriate action
• Administers help desk software
• Identifies and escalates situations requiring urgent attention
• Tracks and routes problems and requests and documents resolutions
• Participates in IT related projects that fall outside the scope of held desk tickets
• Inform management of recurring problems
• Stay current with system information, changes, and updates

Position Requirements:

• CompTIA A+ Certification preferred
• Cisco CCNA or CompTIA Net+ Certification preferred
• CompTIA Security+ or similar certification preferred
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Effective oral and written communication skills

Physical Demands:

• Sit
• Use hands to handle or feel and talk or hear
• Frequent standing, walking, stooping, kneeling, crouching, or crawling

Work Environment:

• Professional office environment
• Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Physical Demands:

• Sit
• Use hands to handle or feel and talk or hear
• Frequent standing, walking, stooping, kneeling, crouching, or crawling

AAP/EEO Statement:

ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.