IT Specialist

Responsibilities

• Respond to IT support tickets and provide timely solutions
• Deliver both face-to-face and remote technical support
• Install, configure, maintain, and troubleshoot computer systems and software
• Deploy and configure Windows 11 laptops/desktops and Microsoft 365 applications
• Set up new user accounts, reset passwords, and manage permissions
• Manage and monitor tickets through ConnectWise and related dashboards
• Track and document daily time and client work accurately
• Support and maintain cybersecurity tools and solutions
• Implement and maintain proper data security measures
• Document technical processes and recommend system improvements
• Take the initiative to learn new tools and support additional technical projects

Qualifications

• Technical Qualifications:
• Network architecture knowledge (TCP/IP, DHCP, DNS)
• Server hardware & virtualization experience (HP, Dell, Hyper-V)
• Active Directory, Azure, and Domain Controller management
• Microsoft Entra ID (Azure AD): users, groups, roles, conditional access, authentication policies
• Integration of Entra ID with Microsoft 365, SharePoint, Teams, Intune, and third-party applications
• OneDrive & SharePoint administration
• SonicWall firewall configuration
• Wireless Access Point (WAP) management
• Backup technologies
• Preferred Experience:
• Microsoft Intune, AutoPilot, and Entra deployment & troubleshooting
• ConnectWise or other ticketing systems
• Remote support tools such as ScreenConnect or QuickAssist

About SkyViewTek

SkyViewTek is a growing IT consulting firm dedicated to supporting small to mid-sized businesses across the Greater Philadelphia region. We specialize in responsive technical support, modern Microsoft cloud solutions, cybersecurity implementation, and infrastructure management.