IT Specialist

About the role

The IT Specialist is the first point of contact for resolving end user technological issues at Stafford Rosenbaum LLP’s Milwaukee office. This in-person position ensures end users can accomplish organizational tasks using the firm’s equipment and software programs by receiving, prioritizing, documenting, and actively resolving technology help requests. Problem resolution involves diagnostics, help request tracking tools, and hands-on desktop support. The role also includes equipment installations and software application upgrades.

Responsibilities

• Serve as the first point of contact for end user technological issues.
• Receive, prioritize, document, and resolve technology help requests.
• Use diagnostics and help request tracking tools to troubleshoot and resolve issues.
• Provide hands-on support at the desktop level.
• Install equipment and perform software application upgrades.

Requirements

• 5+ years’ experience in IT support or a similar role.
• Exposure to Microsoft O365 and Azure Environment administration.
• Strong knowledge of Microsoft Word, Excel, Outlook, and Adobe Acrobat Pro.
• Basic knowledge of Apple iOS.
• Highly organized with excellent communication skills.
• Proven ability to handle sensitive and confidential information with discretion.
• Self-motivated and able to work in a team-oriented, collaborative environment.

Qualifications

• Relevant certifications (e.g., CompTIA, Microsoft) are a plus.
• Knowledge of legal practice management applications is a plus.

About the firm

Stafford Rosenbaum LLP is a respected law firm with over 140 years of history, providing exceptional legal services to communities, businesses, nonprofits, and individuals. Learn more at www.staffordlaw.com.