IT Specialist

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain, and leveraging social buying, Weee! is reshaping the grocery business entirely. Headquartered in Fremont, CA, Weee! is available coast to coast with 5x year-over-year growth and has raised over $800M from leading investors.

About the role

This onsite role in Milpitas, CA supports warehouse IT infrastructure, including networks, security systems, and hardware. You’ll maintain IT assets, provide Tier 1 support, and coordinate projects to ensure smooth warehouse operations.

Responsibilities

• Provide daily Tier 1 IT support for warehouse operations, including network, laptop/desktop, badge/alarm systems, barcode/Wi-Fi printers, scanners, touch screens, PDAs, UPS, and other IT-related equipment.
• Manage IT equipment inventory, assets, and Warehouse Management System (WMS) user access privileges.
• Maintain, repair, and replace IT equipment, including preventative maintenance.
• Perform daily, weekly, and monthly IT and warehouse inspections.
• Support and maintain IT infrastructure, including WAN/LAN networks, access points, MDF/IDF, video conferencing, SAN, NAS, surveillance systems, security cameras, and warehouse system-related servers, storage, and applications.
• Support employee onboarding and offboarding.
• Create basic floor plans and elevation diagrams for buildings, MDF/IDF, and IT infrastructure.
• Develop simple project plans for IT infrastructure and buildouts.
• Write SOPs, user manuals, and provide IT training to end users.
• Participate in local implementation of HQ projects.
• Handle other projects or tasks assigned by IT and Warehouse Managers/Directors.

Requirements

• 4–7 years of relevant work experience in IT support.
• Proficient in computer networking (e.g., managing IT server room network switches/firewalls).
• Experienced in computer troubleshooting (Windows, Mac OS).
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience with security camera systems and badge systems.
• Ability to work independently with minimal supervision.
• Warehouse-related IT support experience preferred.
• CCNA or equivalent certification.

Schedule

• Office Hours: Monday–Friday, 9 AM–5 PM (flexible based on business needs).
• On-Call: Monday–Friday, 5 PM–9 AM; Saturday–Sunday, 24 hours.

Benefits

• Comprehensive health insurance (medical, dental, vision) with PPO/HMO options.
• 401k with 4% company match.
• Equity and bonus opportunities.
• Paid vacation, sick leave, and holidays.
• Monthly mobile stipend.
• Monthly Weee! Points credits.

Pay

US base salary range for this full-time position: $72,000–$85,000. The role may also be eligible for discretionary bonuses and incentives. Individual pay is determined by job-related skills, experience, and location.