IT Specialist

About the role

We are seeking a versatile and proactive IT Support Specialist to join our local technology operations team. In this role, you will be the primary hands-on technical resource supporting both our corporate office staff and our active fulfillment/logistics teams. This is a dynamic position that bridges traditional desktop support with industrial field services. You will split your time between a corporate office environment and a fast-paced warehouse setting, ensuring our team members have the hardware, software, and network connectivity required to keep operations running smoothly.

Location & Schedule

• Location: Fife, Washington
• Job type: Contract
• Work hours: Rotating Shifts
• Availability for occasional weekend project work is a plus

Responsibilities

• Identify, manage, escalate, and resolve Tier 1 and Tier 2 technical issues for local personnel.
• Install, configure, and maintain software, operating systems, print drivers, and system utilities on workstations, laptops, and mobile endpoints.
• Troubleshoot, repair, and manage inventory for desktops, laptops, enterprise printers, scanners, and industrial Android mobile devices.
• Diagnose basic networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and manage networked devices using remote desktop tools (RDP, Teams, etc.).
• Move throughout the facility—including office cubicles and the active warehouse floor (requiring a safety vest and steel-toed shoes)—to maintain heavy-duty thermal printers and industrial equipment.
• Diligently log all troubleshooting steps, inventory changes, and resolutions within the ticketing system.

Requirements

• 3-5 years of dedicated IT/Desktop support experience.
• 3-5 years of experience in a customer-facing or corporate support role with a proven track record of excellent communication and active listening skills.
• Deep understanding of user profiles, permissions, system registries, OS recovery tools, imaging, and deployment systems.
• Solid grasp of BIOS/UEFI, hardware drivers, and firmware updates.
• Ability to walk/stand for periods of the day, wear required warehouse PPE (steel-toed boots), and commit to the staggered weekly shift schedule.

Preferred Qualifications

• Strong proficiency in supporting and configuring the Microsoft Office / M365 suite.
• CompTIA A+, Microsoft, or equivalent technical certifications.
• A Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not required).
• Previous experience supporting technology within a logistics, manufacturing, or warehouse environment.

Skills

• iOS, PC hardware, networking knowledge, Core networking, DNS, DHCP, enterprise applications, enterprise IT, knowledge management, laptops, LAN, Microsoft Office applications, network devices, printer maintenance, routing, TCP/IP, tablets, VLANs, VPN, Windows desktop, Windows server environments, WLAN
• Communicating, coordinating, Strong organizational skills, troubleshooting, accountability, Ability to work independently, proactively, collaboration, Team player
• Administration, alarms, Install, asset inventory, business needs, ITSM, change management, CompTIA A+, strong customer service, customer service skills, display technologies, offboarding, onboarding, shipping, manual dexterity, infrastructure, labeling, equipment setup, repairs, maintenance, Microsoft certifications, Mobile devices, mobile device support, office equipment, printers
• Ability to prioritize, clear communication, communicate clearly, safety hazards, security, scheduling, security policies, warehouse, technical skill, technical support, application support, hardware support, technology lifecycle, testing, typing, user support

Pay

• $28 - 30 per hour

This response is AI-generated, for reference only.