IT Specialist

As an IT Specialist at W.W. Williams, you will provide technical support to employees as well as monitor, maintain, and upgrade Branch office server, network, and telecommunications systems.

Responsibilities

• Provide first and second level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems for both local and remote users.
• Ensure proper documentation of all Service Desk related activity in the Service Desk Ticketing System.
• Administer client, server, LAN, WAN, and WLAN hardware in use at Branch locations.
• Administer company application and technology services as assigned.
• Install and configure system and network equipment as needed.
• Make recommendations for future system and network upgrades at Branch locations.
• Coordinate with other IT department staff to assist with system and application implementations and upgrades.
• Coordinate with outside vendors to perform onsite cabling and infrastructure work.

Requirements

• Associate degree or equivalent from two-year college or technical school.
• Experience in a Help Desk/Customer support role.
• Basic network troubleshooting.
• PC imaging/deployment.
• VoIP Telephony.
• Experience supporting remote users.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About The Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base.

Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done. We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra.

Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits.