IT Specialist

About the role

Ken Garff Automotive Group – Utah Region Desktop Team, based in Salt Lake City, UT (on‑site). The Desktop Team provides first‑line IT support across dealerships along the Wasatch Front. All employees embody Ken Garff's RIGHT Values: Respect, Integrity, Growth, Humility, and Teamwork. Candidates must be at least 18 years old, authorized to work in the U.S., hold a valid driver's license, and maintain a professional appearance. Reasonable accommodations are available for individuals with disabilities. Relocation assistance is not provided; applicants must reside in the Salt Lake metro area or be willing to relocate at their own expense before starting. The role regularly requires standing, walking, talking, hearing, and reaching with hands and arms; occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling, and may involve lifting up to 50 pounds. Work is primarily office‑based with frequent travel to dealerships along the Wasatch Front (up to 45 miles from the office).

Responsibilities

• Serve as first point of contact for IT support requests via service desk tickets
• Provide on‑site support within an assigned geographic area
• Troubleshoot hardware, software, and connectivity issues
• Perform password resets and resolve authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding, including account setup and equipment preparation
• Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals
• Provide remote and desk‑side support to end users
• Support conference room technology, webcams, headsets, and related equipment
• Document known issues and solutions in knowledge base articles
• Follow established IT processes and security best practices
• Perform other duties as assigned

Requirements

• Experience: 2+ years in IT operations, technical support, or a related technology role.
• Technical Knowledge: Working knowledge of Microsoft 365 Admin, solid understanding of Windows OS, intermediate hardware troubleshooting and repair skills, endpoint management, and modern business technology.
• Organization & Communication: Strong organizational, documentation, and customer service skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Problem Solving: Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes.
• Security Awareness: Basic understanding of cybersecurity concepts, including identity and access management, multi‑factor authentication, endpoint security, and phishing awareness.

Qualifications

• Experience with Windows, macOS, and iOS operation, deployment, and management