IT Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, we have Requisition #, Functional Area, Employment Type, Work Options, Work Hours. Those are metadata; we can fold minor metadata into a short

or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph with that info. Then we have Position Summary: a paragraph describing role. Then "Job Responsibilities": a list of duties. Then "Qualifications": includes Experience, Education, Computer Skills, Other Skills/Qualifications, Physical Requirements. We need to map to sections: About the role (maybe position summary), Responsibilities (job responsibilities), Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (maybe computer skills/other skills), Benefits, Pay, Schedule. We need to see if posting includes Benefits, Pay, Schedule specifics. It mentions Work Hours: 8:00 am - 4:30 pm, Monday-Friday. That's schedule info. So we can include a Schedule section with that. Benefits: Not mentioned explicitly. There's a tagline "We Protect People & The Businesses They Run™" and some corporate statements but not benefits like health insurance, etc. So we should NOT create Benefits section because no specific content. Pay: Not mentioned. So no Pay section. Thus we will have sections: About the role (position summary), Responsibilities, Qualifications (maybe combine Experience/Education/Computer Skills/Other Skills/Physical Requirements?), Skills (maybe separate computer skills and other skills?), Requirements (maybe not needed). But we need to avoid thin sections. Let's think. We have a lot of qualification details. Could combine into a single "Qualifications" section with subpoints. Or we could split into "Experience", "Education", "Skills". But the instruction: "Prefer a few substantive sections over many thin ones." So better to have fewer sections. Thus we can have: - About the role (position summary) - Responsibilities (list) - Qualifications (includes experience, education, computer skills, other skills, physical requirements) - Schedule (work hours) We could also include a short metadata paragraph at top. We must not repeat job title as heading. The job title is IT Specialist II. Not to be used as heading. We must not include boilerplate like EEO, legal, etc. Remove those. We must preserve all substantive information. So we need to include all duties, qualifications, etc. Let's extract. Position Summary paragraph: "As an IT Specialist II, you will be part of a collaborative six-member team responsible for installing, maintaining, and supporting end-user hardware and software across approximately 2,000 devices for both remote and onsite associates. You will leverage multiple communication channels and tools to deliver best-in-class technical support to JJKA associates and contractors, ensuring seamless operations for on-premise and remote environments. In this role, you will handle tasks and issues of intermediate to high complexity, including: Resolving escalated incidents from Tier I support Provide in-person hardware and software support to onsite associates Performing error log analysis and security audits Managing equipment purchasing, inventory and disposal Contributing to system administration for at least 50% of supported platforms This position is based onsite at our corporate campus in Neenah, WI. Standard work hours are Monday through Friday 8:00 a.m. - 4:30 p.m." Note: The list after "including:" seems to be a series of phrases not separated by commas; we can treat as bullet list. Job Responsibilities list: - Provides front-line support to associates and contractors for all computer and software issues reported via phone, e-mail, Teams, IM, etc. - Resolves issues based on internal service level standards. - Escalates unresolved issues to the next level support team or appropriate support areas as necessary. - Documents all support call issues within tracking software. - Installs software patches/upgrades. - Assists with testing patches before roll-out. - Processes computer access requests for networks and applications based upon standard guidelines and authorization criteria. - Prepares equipment for end users including imaging, application installation, initial testing. - Facilitates shipping of equipment to remote workers and installs/sets-up equipment for on-premise workers. - Maintains accurate inventory records. - Abides by all corporate data security policies and participates in security audits. - Assists with application testing, routine application maintenance, and database updates. - Provides Tier 2 support for escalated issues. - Provides mentorship, assistance and training to other team members as needed. - Creates and maintains support and training documentation, and knowledgebase articles. - Analyzes and communicates support trends and makes recommendations. - Develops and implements action plans to remedy problem areas. - Participates in data security audits and assists with implementing/monitoring security controls. - Performs administration on at least 50% of supported systems. - Performs project work as assigned to investigate new/changing technologies or issues. Qualifications: Experience: 2+ years’ experience in a Microsoft Windows user support role providing hardware and software support, Microsoft 365, Active Directory and Mac computer support. Demonstrated ability to support at least 50% of support systems. Education: Associate's Degree in computer science or a technology-related field. In lieu of Degree, may consider 2 additional years of directly related experience. A+ Certification desired. Computer Skills: Must be proficient in the use of a PC, Mac and MS Office Suite, including intermediate to advanced functions. Technical knowledge of PC and Mac operating systems, web-based programs and internet browsers, Intune experience a plus. Basic knowledge of networking and relationship databases. Technical knowledge of software installations. Other Skills/Qualifications: Excellent customer service skills. Strong analytical and problem-solving skills. Good verbal and written communication skills. Ability to handle multiple tasks simultaneously. Good time-management and prioritization skills. Ability to perform project work, including leading projects either independently or in a team setting. Ability to mentor and train others. Physical Requirements: Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Requires moderate to frequent lifting and moving of IT equipment up to 40 lbs. We also have some corporate statements after that: "We Protect People & The Businesses They Run™ ..." and history, career stories, etc. Those are boilerplate/navigation/legal/EEO etc. Should be removed. Also there is a referral program, contact number, EEO statement. Remove. Thus final HTML: We can start with a

for metadata: maybe something like:

Requisition #: 20939 | Functional Area: Information Technology | Employment Type: Full-Time | Work Options: In Office at Location Specified Above | Work Hours: 8:00 am - 4:30 pm

But we already have Schedule section later; we could keep metadata short and then schedule section. But instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short p with that metadata. Then sections:

About the role

... position summary ...

Responsibilities

... li for each duty ...

Qualifications

We could break into subheadings? But we cannot use headings other than h3 for section headings. We could use

with bold labels inside the qualifications section. That's acceptable. Thus:

Qualifications

Experience: 2+ years’ experience in a Microsoft Windows user support role providing hardware and software support, Microsoft 365, Active Directory and Mac computer support. Demonstrated ability to support at least 50% of support systems.

Education: Associate's Degree in computer science or a technology-related field. In lieu of Degree, may consider 2 additional years of directly related experience. A+ Certification desired.

Computer Skills: Must be proficient in the use of a PC, Mac and MS Office Suite, including intermediate to advanced functions. Technical knowledge of PC and Mac operating systems, web-based programs and internet browsers, Intune experience a plus. Basic knowledge of networking and relationship databases. Technical knowledge of software installations.

Other Skills/Qualifications: Excellent customer service skills. Strong analytical and problem-solving skills. Good verbal and written communication skills. Ability to handle multiple tasks simultaneously. Good time-management and prioritization skills. Ability to perform project work, including leading projects either independently or in a team setting. Ability to mentor and train others.

Physical Requirements: Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Requires moderate to frequent lifting and moving of IT equipment up to 40 lbs.

Schedule

Standard work hours are Monday through Friday 8:00 a.m. - 4:30 p.m.

We might also include location: "This position is based onsite at our corporate campus in Neenah, WI." Could be part of About the role or separate. We can add to About the role paragraph. Thus About the role paragraph includes the position summary plus location. Let's craft About the role:

As an IT Specialist II, you will be part of a collaborative six-member team responsible for installing, maintaining, and supporting end-user hardware and software across approximately 2,000 devices for both remote and onsite associates. You will leverage multiple communication channels and tools to deliver best-in-class technical support to JJKA associates and contractors, ensuring seamless operations for on-premise and remote environments. In this role, you will handle tasks and issues of intermediate to high complexity, including: resolving escalated incidents from Tier I support, providing in-person hardware and software support to onsite associates, performing error log analysis and security audits, managing equipment purchasing, inventory and disposal, and contributing to system administration for at least 50% of supported platforms. This position is based onsite at our corporate campus in Neenah, WI.

We need to preserve all substantive information; we turned the list into a sentence with commas. That's okay. Now Responsibilities list: we need to keep each duty as

. Ensure we capture all. Let's list them exactly as in posting: - Provides front-line support to associates and contractors for all computer and software issues reported via phone, e-mail, Teams, IM, etc. - Resolves issues based on internal service level standards. - Escalates unresolved issues to the next level support team or appropriate support areas as necessary. - Documents all support call issues within tracking software. - Installs software patches/upgrades. - Assists with testing patches before roll-out. - Processes computer access requests for networks and applications based upon standard guidelines and authorization criteria. - Prepares equipment for end users including imaging, application installation, initial testing. - Facilitates shipping of equipment to remote workers and installs/sets-up equipment for on-premise workers. - Maintains accurate inventory records. - Abides by all corporate data security policies and participates in security audits. - Assists with application testing, routine application maintenance, and database updates. - Provides Tier 2 support for escalated issues. - Provides mentorship, assistance and training to other team members as needed. - Creates and maintains support and training documentation, and knowledgebase articles. - Analyzes and communicates support trends and makes recommendations. - Develops and implements action plans to remedy problem areas. - Participates in data security audits and assists with implementing/monitoring security controls. - Performs administration on at least 50% of supported systems. - Performs project work as assigned to investigate new/changing technologies