IT Specialist

About the role

Job Title: IT Specialist
Location: Guilford, Connecticut

Key Responsibilities

• Tier 1 and tier 2 response to user requests for technical support.
• Triage, assign, update, or resolve open tickets.
• Troubleshoot and resolve basic hardware and software issues.
• Document solutions and update knowledge bases for future reference.
• Aid in setting up new user accounts, hardware, and software installations.
• Escalate complex problems to senior IT staff as needed.
• Aid in ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST.
• Participate in on-call and after-hours support as necessary

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered.
• At least 2 years prior IT Helpdesk support experience in a corporate environment.
• Knowledge of Windows and Mac OS operating systems, Linux is a plus.
• Familiarity with Microsoft Office 365 and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage, and web-based conferencing.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Cybersecurity experience is a plus.

Physical Demands

• This is a full-time, on-site role based out of Hyperfine’s office in Guilford, CT.
• Available nights, weekends, and holidays as business needs require.
• Ability to lift and move up to 50 lbs

Pay

Compensation: This is a non-exempt, hourly position with a pay range of $33.00 - $38.00 per hour. This position is also eligible to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Schedule

This is a full-time, on-site role based out of Hyperfine’s office in Guilford, CT. Available nights, weekends, and holidays as business needs require.

Benefits

N/A

Skills

N/A

Benefits

N/A

Pay

This is a non-exempt, hourly position with a pay range of $33.00 - $38.00 per hour. This position is also eligible to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Agency Resumes

We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.