IT Specialist

About the role

Evans & Dixon is seeking an IT Specialist to join our expanding and fast-paced Kansas City office. Candidates must be responsible, able to multi-task, and possess excellent technical and interpersonal skills. We are looking for self-disciplined candidates with a strong work ethic, a creative and diplomatic approach to problem solving, and a keen sense of organization.

Responsibilities

• Work closely with IT Staff and IT consultants to maintain proper function of the firm's technology systems and environment.
• Follow company IT security protocols and assist in maintaining network integrity and compliance standards.
• Respond to user inquiries and troubleshoot hardware, software, and network issues to ensure minimal downtime and maximum productivity.
• Log, track, and resolve tickets using help desk software; escalate unresolved issues to appropriate IT personnel when necessary.
• Ensure timely notification to users on system changes and system outages.
• Assist with setup and deployment of workstations, laptops, mobile devices, conference room equipment, and peripheral equipment.
• Assist with planned expansion.
• Occasional travel required.
• Other duties may be assigned.

Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or other related technical fields.
• Previous Helpdesk experience.
• Ability to lift and/or move up to 50 pounds.
• Proficient in basic network cabling tasks, such as creating patch cables and installing structured cabling.

Skills

• Technical Skills: Ability to assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge; shares expertise with others.
• Written Communication: Ability to write clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's effort to succeed; provides aid to other units during non-peak workload periods.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and objectives; benefits organization through outside activities; supports affirmative action and respects diversity.

Schedule

This is a full-time position requiring 40 hours a week. The role is based at our downtown Kansas City office with significant time spent at our Overland Park office.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Accounts (Medical, Dependent, and Parking & Transit)
• Group Life/AD&D, Short-Term and Long-Term Disability Insurance
• Voluntary Life/AD&D, Accident, Specified Critical Illness, and Hospital Indemnity Insurance
• 401(k) and Profit Sharing
• Pet Insurance
• Paid Maternity Leave
• Wellness Program
• Employee Assistance Program (EAP)
• Paid Personal Time Off (PTO) and Holidays

About Us

Evans & Dixon provides Midwest business clients with sophisticated legal advice, responsive communications, and hands-on industry knowledge. Whether managing large-scale litigation, serving as outside general counsel, or winning in high-stakes trials, our practical and efficient approach gets the job done.