IT Specialist

Position Summary

The IT Support Specialist serves as a primary point of contact for IT support requests, providing timely resolution of hardware, software, networking, and systems-related issues. The position is responsible for troubleshooting technical problems, maintaining databases, supporting servers and network infrastructure, developing automation solutions, and assisting with ongoing technology improvements across the organization.

Key Responsibilities

• Provide technical support to employees both remotely and in person.
• Troubleshoot hardware, software, networking, printer, and telecommunications issues.
• Install, configure, maintain, and upgrade computer hardware and software.
• Maintain organizational databases, including querying, importing/exporting data, and programming changes.
• Assist with Windows Server and Linux system administration.
• Develop and maintain scripts, automations, and software solutions to improve efficiency.
• Support software testing, deployment, and system upgrades.
• Analyze data and create reports using appropriate tools and technologies.
• Maintain accurate documentation and participate in process improvement initiatives.
• Collaborate with team members to resolve complex technical issues.
• Stay current with emerging technologies and industry best practices.
• Serve as a professional representative of the Archdiocese when interacting with employees, parishes, schools, vendors, and other stakeholders.

Qualifications

Required:

• Associate degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of relevant IT experience, including demonstrated programming or automation experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities and work independently.

Preferred:

• CompTIA A+ and/or Network+ certification.
• Experience with PowerShell and other scripting languages.
• Experience with Windows and macOS environments.
• Experience with Windows Server administration.
• Experience with Linux server administration.
• Experience with Microsoft Office and Outlook.
• Experience with TCP/IP, DNS, and DHCP.
• Experience with routers, switches, and Ubiquiti networking equipment.
• Experience with IT ticketing and service management systems.
• Experience with printer management in Windows environment.
• Experience with Visual Basic, VBA, PHP, and Python.
• Experience with Apache and Django web technologies/frameworks.

What We're Looking For

• A commitment to outstanding customer service.
• Strong organizational and time-management skills.
• Professionalism, diplomacy, and tact when working with others.
• Critical thinking and analytical abilities.
• Adaptability in a dynamic technology environment.
• A willingness to learn new technologies and continuously improve.

Work Environment

Full-time, in-office position. Standard weekday schedule. Occasional travel throughout the Archdiocese may be required. Position may involve equipment setup, relocation, and lifting of technology equipment as needed.

About the Archdiocese of Hartford

The Archdiocese of Hartford serves the people of Hartford, Litchfield, and New Haven counties through its parishes, schools, ministries, and charitable organizations. Employees are expected to support and uphold the mission, values, and teachings of the Catholic Church while contributing to a collaborative and service-focused work environment.

Benefits

• Paid time off
• Paid holidays
• Health benefits
• Retirement
• Daily mass
• Subsidized lunch program