IT Operations Coordinator (On-Site)

Purpose

The IT Operations Coordinator serves as the administrative front desk and operational contact for the IT department, greeting walk-in staff and routing general inquiries. Under the direction of IT leadership, this role supports departmental efficiency and precise record-keeping by tracking asset lifecycles, monitoring service performance, routing vendor communications, and assisting with budget tracking.

Essential Duties / Responsibilities

• Serve as the physical front desk presence for the IT department; greet walk-in guests, address general operational inquiries, and route technical support requests to the IT Service Desk or appropriate Team Members.
• Assist the Director with tracking and prioritizing service delivery performance across all IT functions, including monitoring SLAs, routing incoming tickets, and providing supplemental ticketing or walk-in support.
• Provide administrative support to IT leadership, manage routine correspondence, maintain department records, and coordinate deployment logistics.
• Aid with budget tracking, monitor expenses, process invoices, and gather data/documentation to assist leadership in ensuring alignment with company policies & procedures.
• Maintain inventory lifecycle records for all IT hardware, software licenses, warranties, subscriptions, and office supplies.
• Support IT Leadership by coordinating internal logistics for vendor installations, tracking service delivery metrics for Director review, and routing vendor communications to the appropriate internal stakeholders.
• Organize IT policies, SOPs, and change control records while organizing audit documentation for leadership review.
• Process and verify technical onboarding and offboarding requests, hardware assignments, and software permissions based on approved Role-Based Access Control (RBAC) policies and procedures.
• Broadcast upgrade or outage notifications to the organization, record key meeting minutes, and track departmental action items.

Requirements

• Education and Experience:
• Associate’s degree in Information Technology, Business Administration, or related field.
• An additional one (1) year of applicable experience may be considered in lieu of education.
• Three (3) years of experience working in an Information Technology department, which may include administrative support, operational coordination, or hands-on IT technical roles.
• Foundational experience navigating and updating service desk ticketing systems or IT service management tools required.

Skills And Abilities

• Administrative Coordination:
• Mastery of scheduling, record-keeping, and high-volume departmental workflows.
• IT Service Literacy:
• Solid grasp of help desk ticketing systems, hardware/software assets, and user access.
• Financial Tracking:
• Skilled in monitoring budget expenses, processing vendor invoices, and basic spreadsheet analysis.
• Operations Scheduling:
• Proven ability to manage timelines for preventative maintenance, vendor visits, and IT upgrades.
• Vendor Liaison:
• Professional capability to coordinate external vendors, monitor service delivery, and maintain standard service agreements.
• Detail & Compliance:
• Exceptional precision in tracking hardware assets, software licenses, and IT audit records.
• Triage & Communication:
• Strong capability to draft clear user alerts, record minutes, and prioritize incoming requests.
• Fast-Paced Adaptability:
• Hightly resilient when shifting from quiet desk tasks to urgent, high-volume support needs.

Benefits

• Competitive Pay: Starting salary range of $30.93/hr. - $32.47/hr., depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Salary Description

$30.93/hr. minimum.