IT Operations Coordinator

Position Summary

Position: Information Operations Coordinator
Location: Full-time at client office
Schedule: Monday through Friday, 8 AM to 5 PM
Salary: $60,000-$70,000

Core Competencies

• Ownership mentality: Follows tasks through to completion without dropping balls

• Operational discipline: Organized, detail-oriented, and process-driven

• Responsiveness and urgency: Moves quickly without sacrificing accuracy

• Communication clarity: Provides proactive updates and avoids surprises

• Problem-solving: Uses practical, resourceful troubleshooting to keep work moving

• Vendor and stakeholder coordination: Keeps people aligned and work progressing

Key Accountabilities

• IT Ticket Resolution: Own timely, accurate resolution of IT tickets across facilities and companies.

  • Troubleshoot hardware, software, access, and connectivity issues
  • Use the ticketing system as the system of record for all work
  • Maintain strong ticket hygiene, clear notes, and timely user updates
  • Escalate appropriately when additional support is needed

• IT Procurement & Fulfillment: Own the full procurement lifecycle using established processes. This is execution-focused procurement, not strategic sourcing.

  • Manage intake of equipment and service requests
  • Sources vendor pricing and coordinates with approved vendors
  • Processes purchase requests and places orders
  • Tracks shipments through delivery and confirms receipt
  • Ensures facilities receive what they need without operational delays
  • Keeps stakeholders updated on request status, timing, and any risks

• Device Lifecycle & New Hire Readiness: Own the lifecycle of user technology from preparation through replacement.

  • Prepares and deploys devices for new hires to support Day 1 readiness
  • Manages repairs, replacements, upgrades, and equipment swaps
  • Executes device refresh cycles on schedule
  • Ensures users always have functional, reliable equipment
  • Collaborates with facility leaders and internal IT teams on equipment needs

• Operational Rigor: Maintain control and visibility across all owned work.

  • Keeps tickets, orders, and tasks moving to completion
  • Maintains accurate inventory and documentation
  • Tracks commitments and follows through without repeated reminders
  • Identifies aging items, blockers, and risks early
  • Escalates risks with clear context and recommended next steps

• Stakeholder Partnership & Communication: Act as the trusted IT contact for facilities and internal teams.

  • Communicates proactively with clear expectations and updates
  • Buils credibility with facility leadership and staff
  • Coordinates effectively with the remote IT team
  • Escalates issues early with context, urgency, and possible solutions
  • Maintains a professional, service-minded presence with users and stakeholders

Technical & Operational Requirements

• IT Support: Provide practical troubleshooting for user issues involving hardware, software, access, connectivity, and common business technology.

• Ticket Management: Own ticket documentation, status updates, closure notes, escalation details, and follow-through using the ticketing system as the source of record.

• Procurement Coordination: Manage request intake, vendor pricing, purchase requests, order placement, shipment tracking, and delivery confirmation.

• Device Lifecycle: Prepare, deploy, repair, replace, refresh, and track user devices to ensure employees have reliable technology.

• Inventory & Documentation: Maintain accurate records for devices, orders, inventory, assignments, and operational processes.

• Microsoft 365 Support: Support common Microsoft 365 user needs, access questions, and collaboration tool issues where applicable.

• Vendor Coordination: Work with approved vendors to obtain pricing, place orders, resolve fulfillment issues, and keep work moving.

• Facility Partnership: Support facility leaders and staff with responsive communication, clear ownership, and timely issue resolution.

Education & Experience Qualifications

• Required:

  • 2-5 years of IT support, IT coordination, or IT operations experience
  • Exposure to IT equipment procurement or vendor coordination
  • Experience working in a ticketing system environment
  • Strong organizational, documentation, and follow-through skills
  • Ability to manage multiple requests, priorities, and stakeholders at the same time
  • Ability to communicate clearly with users, facility leaders, vendors, and internal IT teams

• PREFERRED:

  • Experience in multi-site environments
  • Healthcare IT experience
  • Familiarity with Microsoft 365 environments
  • Experience supporting new-hire onboarding and device readiness
  • Experience maintaining IT inventory or asset records
  • Certifications such as CompTIA A+, Network+, or ITIL

Work Environment & Expectations

• Full-time work at the client office

• Occasional travel to facilities as needed, but not routine

• Periodic work outside normal business hours may be required

• Must maintain confidentiality and follow HIPAA-aware practices where applicable

• Must be able to work with urgency while maintaining accuracy and professionalism

Perks & Benefits

• Comprehensive benefits package

• 401K plus company match

• Paid company holidays

• Paid time off and sick leave

• Opportunities for growth and development

• People-focused culture with a supportive, collaborative team environment

Additional Information

• This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.

Equal Employment Opportunity

Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.