IT Coordinator - On-Site

Location: Warminster, PA – fully on-site position at Ann’s Choice, a continuing-care retirement community managed by Erickson Senior Living.

About the role

Provide hands-on technology support to residents and staff at an award-winning senior-living community. Work onsite daily, assist with tech needs, manage equipment, and collaborate with diverse teams. Occasional travel to other Erickson-managed properties. Comprehensive training provided.

Responsibilities

• Provide Tier 2 support for computers, tablets, phones, point-of-sale systems, printers, network devices, and other technology assets.
• Assist resident customers through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs.
• Support information-security initiatives by educating customers, identifying and reporting compliance concerns, and mitigating identified risks.
• Collaborate with project teams on business and IT initiatives.
• Deploy and manage IT equipment inventory, including tracking, maintenance, sanitization, and disposal.
• Contribute to the creation, implementation, and documentation of IT Customer Support procedures.
• Provide IT support for other Erickson-managed properties as needed.

Requirements

• Minimum of 1 year of relevant work experience; education may be considered in lieu of experience.
• Job-related technical certifications such as CompTIA A+ are strongly preferred; ongoing pursuit of certifications is considered evidence of continuous learning.
• CompTIA A+ certification required within 6 months of employment.

Benefits

• Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans plus company-paid volunteer hours for eligible team members.
• 401k with a 3% company match for all team members 18 and over.
• Onsite medical centers providing wellness visits and sick care for all team members over 18.
• Free access to on-site Team Member Health and Well-Being Centers, plus well-being programs, tools, and resources for you and your immediate family.
• Education assistance, certification reimbursement, and access to over 6,000 courses through an online learning library.
• Growth opportunities as the company opens new communities and expands existing ones.

Pay

$27–$29 per hour.

Schedule

Full-time, 40 hours per week.