IT level 1 Support

About the role

This position is open at a growing automotive dealership group with a great culture. The goal is to have mutually beneficial relationships with all team members and customers. The organization utilizes an all-in-house team for IT support, offering the opportunity to grow into all areas of IT with effort and enthusiasm. This Level 1 IT support technician role reports directly to the IT director as well as to senior Level 2 & 3 IT staff on specific projects.

Experience and Education

We are looking, first and foremost, for a nice and enthusiastic individual with a good work history to grow with us. Experience and attitude follow right behind. Some combination of or all of the items below are highly desirable:

• Minimum 2 years of hands-on IT help desk experience
• 2 years or better of secondary IT education focused on workstation hardware, software, and ethernet networking
• Certifications (many others will be considered a benefit as well):
  • CompTIA A+
  • Network+
  • Udemy IT Help Desk Professional or similar
  • IT Support: Fundamentals by Microsoft
  • Apple Certified Support Professional (ACSP) certification
  • Desktop Support Level 1 & 2 in real life - Troubleshooting (Udemy)
• Familiarity with or willingness to work with basic tools, drills, ladders, networking tools, hardware assembly tools, and similar

Responsibilities

Although you should have general support knowledge of all typical workplace devices, some on-the-job training will be provided for specialized or industry-specific items.

Hardware-based items and tasks (including, but not limited to):

• Servers: Microsoft Windows server – create, manage, delete users, computers, groups
• Phone Server: create, manage, delete extensions; manage fax users
• Camera Server: camera installation, reviewing video, exporting video
• Switch (rack): physical install
• Wireless AP: AP installation, MAC address exceptions entries
• Phones: Sangoma, Yealink, and Polycom – physical phone setup and maintenance
• Laptop (PC): general employee laptop setup, service technician laptop setup, parts laptop setup, troubleshooting
• Desktop (PC): general employee PC setup, service technician PC setup, parts PC setup, troubleshooting
• Desktop (Mac): general employee Mac setup, Bootcamp setup for PC on Mac, troubleshooting
• Laptop (Mac): general employee Mac setup, Bootcamp setup for PC on Mac, troubleshooting
• MDI (Service technician tool): MDI setup and install, troubleshooting
• TVs: TV displays installation and setup, content delivery equipment linking, HDMI baluns setup and maintenance
• Printer (Network): adding users to printer, troubleshooting
• Printer (Desktop): install and set up, troubleshooting
• Scanners: install and set up, troubleshooting
• iPad/iPhones: install and set up, troubleshooting
• Switch (Desktop): setup, installation, administrative management, troubleshooting
• Plotter (Desk): setup and install, troubleshooting
• Automotive Key Cutter: setup and install, troubleshooting
• CC Machine: setup and install, troubleshooting
• Apple TV: setup and install, troubleshooting
• Postage meters: setup and install, troubleshooting

Software and infrastructure-based items and tasks (including, but not limited to):

• Cloud Antivirus server: identified threat actions, workstation based actions
• Cloud email servers: user management and account setups, client configuration
• Structured cabling: ethernet cabling installation, ethernet patch cabling installation, troubleshooting of ethernet patch cabling, cleanup and maintenance of ethernet patch cabling (rack/workstation)
• Inventory management: conduct a bi-annual manual inventory survey, conduct standby equipment bi-monthly manual inventory survey
• Department-specific cloud/on-premises software: direct in-house support or vendor support assisting

Schedule

The goal is a 40-hour-a-week, full-time position with rotations of team members occasionally into pre-scheduled weekends. After/before-hours maintenance will be required at times. The company has locations from Florida to South Carolina; out-of-town travel is occasionally required (typically every three months for usually less than three days, often just daily). Most support is done remotely. Partial work from home is an option depending on circumstances. Reliable transportation is needed as driving between locations is common; the majority of work is in the central Florida area.

Pay and Benefits

Depending on experience, the pay range for Tier 1 support is $45,000 to $68,000. Benefits include vacation accrual, medical, vision, dental, and 401K with match.