Level 1 Support

About the role

DataCT LLC is the independent administrator of the Consolidated Tape Plan, ensuring the unified administration of Tapes A, B, and C, which supports transparency and operational efficiency across market data reporting. The Level 1 Support function provides first-line assistance to subscribers and participants by triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and contacts, and escalating complex issues to Operations, L&RM, or Finance as appropriate.

Responsibilities

• Triage incoming subscriber and participant tickets.
• Resolve common questions on access, reporting, billing, and contacts.
• Escalate complex issues to Operations, L&RM, or Finance as appropriate.
• Maintain support knowledge base and SLAs.

Requirements

• 2–4 years in technical or operational customer support.
• Familiarity with ticketing systems (Zendesk, Jira, ServiceNow).
• Exposure to market data preferred.

Benefits

• Base Salary Range - $90,000-100,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data).
• Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off.

Pay

Base Salary Range - $90,000-100,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data).

Schedule

Regular, in-person physical presence at DataCT's principal offices in New York City is required.

Qualifications

This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function.

Skills

Not specified.

Contact

Reports to: Technology Operations Manager

About DataCT

DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027.

Equal Opportunity Employer

DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law.