Level 1 Support Engineer

All Copy Products · Denver, CO · 2 wk ago

Information Technology$25–$30/hrFull-time

Serve as the first point of contact for technical support requests via phone, email, ticketing system, and walk-up support
Diagnose, research, and resolve technical issues related to hardware, software, and peripherals
Troubleshoot and support Windows and macOS operating systems
Provide user support for Google Workspace (formerly G Suite) and Microsoft Office / Microsoft 365 applications
Support email platforms such as Google Workspace Gmail and Microsoft Exchange
Troubleshoot printers, scanners, mobile devices, and basic network connectivity issues
Aid with user account administration, including account creation, permissions, security groups, and password resets
Install, configure, maintain, and upgrade computer systems, hardware, and software
Document incidents, resolutions, and procedures clearly within the ticketing system
Escalate unresolved or complex issues to Tier‑2 or Tier‑3 support teams as appropriate

2+ years of technical support or IT-related experience (professional or equivalent academic experience)
Experience troubleshooting Windows and Apple operating systems
Experience supporting Google Workspace (Gmail, Drive, Docs, Admin Console)
Exposure to Microsoft Office / Microsoft 365 applications
Familiarity with Exchange, printers/scanners, mobile devices, and basic network troubleshooting
Previous experience troubleshooting desktops, laptops, and peripheral hardware
Exposure to virtual environments is a plus
Strong verbal and written communication skills
Customer-focused mindset with the ability to explain technical concepts clearly to non-technical users
Ability to work effectively in a team environment and commit to a full-time work schedule

We offer a pay range between $25-$30 per hour.

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