IT Support Engineer (Tier 1)

Responsibilities

• Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
• Manage and prioritize your ticket queue effectively
• Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
• Troubleshoot desktop, hardware, and basic networking problems
• Maintain precise and up-to-date ticket documentation
• Aid with user onboarding, device setup, and minor projects
• Communicate clearly and professionally with clients
• Proactively identify and address potential issues before they escalate

Requirements

• Minimum of 1 year of practical IT support experience
• Capable of handling Tier 1 support tasks independently without needing constant supervision
• Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment
• Microsoft 365 (mandatory - hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive
• Desktop support (mandatory - strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations
• Networking (mandatory - basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access
• Excellent communication skills when interacting with end users
• Ability to manage and prioritize multiple support tickets efficiently
• Eligible to work in the United States
• Available for a rotating on-call schedule
• Experience in a Help Desk role is highly desirable
• Experience with macOS support is a plus
• Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus
• An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus

Benefits

• Competitive salary of $40,000 -$55,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork