IT Support Technician (Tier 1)
About the Job
Games Workshop has an exciting opportunity for a friendly and proactive Tier 1 IT Support Technician to join our Global IT Team. If you want to be the welcoming face of our service desk, resolve day-to-day technical challenges, and play a crucial role in delivering exceptional support to our global business users, then this could be the perfect role for you.
Responsibilities
- Triaging, tracking, and documenting the lifecycle of incidents and requests through to final resolution
- Monitoring and supporting core hardware and systems, ensuring alignment with best practices and security standards
- Handling basic administrative support duties
- Working closely with global IT team members and third-party suppliers
- Participating in the out-of-hours technical response team to keep global operations running smoothly
Requirements
- On-the-job experience working with customers using an ITSM helpdesk application in an enterprise environment, including experience supporting users remotely
- A strong knowledge of Windows Operating Systems, Active Directory, and a basic understanding of Group Policy
- Familiarity with Microsoft Office and Google Workspace administration
- A functional understanding of DHCP, DNS, VPN, VOIP telephony, and virtualization
- Experience building machines from a network image
Qualifications
- Passionate about technology and customer service
- Proactive and resourceful approach
- Collaborative and eager to learn
- Ability to manage multiple priorities in a fast-paced environment
- Approachable attitude, managing user expectations positively
- Strong sense of urgency and customer-focused and friendly attitude
Skills
- Technical skills in Windows Operating Systems, Active Directory, Group Policy, Microsoft Office, and Google Workspace administration
- Understanding of DHCP, DNS, VPN, VOIP telephony, and virtualization
- Experience building machines from a network image
Benefits
- 4 weeks’ vacation per year
- 12 additional public holidays paid off
- Full health, dental, and eye coverage
- 401K with a matching 3% match
- Profit share bonus (subject to GW meeting profit targets)
- Option to join Share Save scheme
- Staff discount of between 25% and 50% on products
Pay
Details of pay are not specified in the job posting.
Schedule
Normal hours are 8:00 AM to 5:00 PM, Monday to Friday. Because this is a Tier 1 role, you may rarely need to support out-of-hours work, such as planned weekend maintenance.
How to Apply
To apply, please send us a letter or a video telling us why you want this job. Include an up-to-date resume to support your application. When you're ready, please click apply below.