IT Support Technician

Aptiv · Dayville, CT · 3 wk ago

Information Technology$30–$35/hrFull-time

About the role

At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking an IT Support Technician to provide onsite IT support to the staff. You will primarily be responsible for handling the full lifecycle of IT components on both the user network (wired and wireless) and the IoT network. Endpoints requiring management include desktops, laptops, printers, tablets/mobile, monitors, O.T. systems, test equipment, VOIP equipment, virtual meeting platforms, and IoT devices such as smart TVs and time clocks.

Responsibilities

Hands-on experience provisioning, maintaining, troubleshooting, and servicing end-user workstations, including installing and patching end-user software.
Hands-on experience supporting and troubleshooting printers, including label printers.
Hands-on experience implementing, maintaining, and troubleshooting network devices such as IoTs, PLCs, and mobile devices.
Ability to lift/move computer equipment weighing up to 50 lbs and work in server room and IT closet spaces.
Experience using Remote Monitoring and Management tools.
Experience working in the manufacturing industry is a plus.

Requirements

Tech-side manner and the ability to communicate in non-technical language.

Qualifications

Bachelor’s degree in Computer Science, IT, or equivalent experience.
At least two years of experience in an IT Helpdesk role.
U.S. Citizenship.
Certifications: Comp TIA Required; ISACA Cybersecurity Fundamentals Preferred.
Systems proficiency: GWS, Office365, Azure, SQL, ERPs.
Cybersecurity first mindset to ensure compliance with NIST CSF and NIST 800-171 and adherence to the Confidentiality, Integrity, and Availability (C.I.A) triad.
Experience administering collaboration tools (Microsoft 365, Adobe Acrobat).
Familiarity with Windows Hyper‑V Virtual Desktop Environments.

Benefits

Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.

Pay

Compensation: $30–$35 hourly; Base Salary Range: $62,400–$72,800 per year, based on experience and qualifications.