IT Support Technician
Amentum · Camarillo, CA · 3 wk ago
On-siteInformation Technology$33–$35/hrFull-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Company: Amentum
- Position: IT Support Technician
- Location: Camarillo, CA (regional CONUS and OCONUS facilities)
- Full-time, temporary position expected to last through 1/2027, possibility of extension.
- Provide Tier 2 IT help desk support, hardware/software troubleshooting, video teleconferencing and remote support.
- Experience with Windows OS patching/updates, Active Directory, data encryption, backup software.
- Customer service skills.
- Responsibilities list (multiple bullet points). We need to extract them as list items.
Responsibilities bullet points (the posting has a long paragraph with no bullet markers but separated by line breaks? Actually they are sentences separated by spaces. We'll need to split into separate responsibilities.
Let's list them:
1. Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
2. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
3. Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
4. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
5. Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
6. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
7. Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Also earlier: "With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support." Could be part of responsibilities but maybe part of About the role.
We need sections: About the role (maybe a paragraph summarizing role). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Skills (maybe combine? but we can include if there is specific skills list). Benefits (provided). Pay (compensation details). Schedule (maybe not given; we have full-time, temporary, expected through 1/2027, possibility of extension. That's schedule info? Could be considered schedule? The instruction: include Schedule section only if posting actually states them. The posting mentions full-time, temporary position expected to last through 1/2027, possibility of extension. That's more about duration than schedule (like shift). Not explicit schedule like "Monday-Friday 8am-5pm". So we might omit Schedule section.
Pay: compensation details: $33.00 - $35.00 (hourly). Include Pay section.
Benefits: Benefits Overview list.
Requirements: Minimum Requirements list.
Qualifications: Preferred Qualifications list.
Skills: maybe we can extract skills from responsibilities or requirements? But we can also include a Skills section if there is explicit list of skills. The posting mentions: "With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support..." Not a list. There's also "Good technical writing, presentation, and documentation skills" under Minimum Requirements. Also "Experience with..." etc. Those could be considered skills. But we already have Requirements and Qualifications sections covering those. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Skills into Requirements or Qualifications. But they ask to use headings for Skills if there is real specific content. We could decide to not include Skills section if content is covered elsewhere. However we need to ensure we preserve all substantive info. If we omit Skills heading, we still need to include the skill details somewhere else (like in Requirements or Qualifications). The Minimum Requirements already includes many skill items: "Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support", "Experience using the ServiceNow ticketing system", etc. Those are skills. So we can keep them under Requirements. Preferred Qualifications also includes skills/certs. So we can omit a separate Skills section.
Thus sections: About the role, Responsibilities, Requirements (minimum), Qualifications (preferred), Benefits, Pay.
We need to ensure we don't include boilerplate like EEO, etc. Also remove "Original Posting: 09/24/2026 - Until Filled", "Amentum anticipates this job requisition will remain open..." etc. Also remove "Amentum is a global leader..." paragraph? That's company description; could be considered About the role? Might be considered boilerplate but it's substantive about company. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description may be considered not boilerplate but it's generic marketing. Might be okay to keep as part of About the role? However we already have About the role maybe we can incorporate a brief summary: "Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Camarillo, CA. This is a full-time, temporary position expected to last through 1/2027, with possibility of extension." That's enough. The longer paragraph about Amentum being global leader could be considered boilerplate? It's not required to preserve; but it's not EEO etc. It's still company info. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that paragraph if it's substantive. However it's generic fluff; but it's still part of posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. It does not say to remove company overview. So we should keep it.
Thus About the role section could include: first paragraph describing role and location, plus the company description paragraph.
We need to format as
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Company: Amentum
- Position: IT Support Technician
- Location: Camarillo, CA (regional CONUS and OCONUS facilities)
- Full-time, temporary position expected to last through 1/2027, possibility of extension.
- Provide Tier 2 IT help desk support, hardware/software troubleshooting, video teleconferencing and remote support.
- Experience with Windows OS patching/updates, Active Directory, data encryption, backup software.
- Customer service skills.
- Responsibilities list (multiple bullet points). We need to extract them as list items.
Responsibilities bullet points (the posting has a long paragraph with no bullet markers but separated by line breaks? Actually they are sentences separated by spaces. We'll need to split into separate responsibilities.
Let's list them:
1. Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
2. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
3. Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
4. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
5. Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
6. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
7. Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Also earlier: "With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support." Could be part of responsibilities but maybe part of About the role.
We need sections: About the role (maybe a paragraph summarizing role). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Skills (maybe combine? but we can include if there is specific skills list). Benefits (provided). Pay (compensation details). Schedule (maybe not given; we have full-time, temporary, expected through 1/2027, possibility of extension. That's schedule info? Could be considered schedule? The instruction: include Schedule section only if posting actually states them. The posting mentions full-time, temporary position expected to last through 1/2027, possibility of extension. That's more about duration than schedule (like shift). Not explicit schedule like "Monday-Friday 8am-5pm". So we might omit Schedule section.
Pay: compensation details: $33.00 - $35.00 (hourly). Include Pay section.
Benefits: Benefits Overview list.
Requirements: Minimum Requirements list.
Qualifications: Preferred Qualifications list.
Skills: maybe we can extract skills from responsibilities or requirements? But we can also include a Skills section if there is explicit list of skills. The posting mentions: "With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support..." Not a list. There's also "Good technical writing, presentation, and documentation skills" under Minimum Requirements. Also "Experience with..." etc. Those could be considered skills. But we already have Requirements and Qualifications sections covering those. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Skills into Requirements or Qualifications. But they ask to use headings for Skills if there is real specific content. We could decide to not include Skills section if content is covered elsewhere. However we need to ensure we preserve all substantive info. If we omit Skills heading, we still need to include the skill details somewhere else (like in Requirements or Qualifications). The Minimum Requirements already includes many skill items: "Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support", "Experience using the ServiceNow ticketing system", etc. Those are skills. So we can keep them under Requirements. Preferred Qualifications also includes skills/certs. So we can omit a separate Skills section.
Thus sections: About the role, Responsibilities, Requirements (minimum), Qualifications (preferred), Benefits, Pay.
We need to ensure we don't include boilerplate like EEO, etc. Also remove "Original Posting: 09/24/2026 - Until Filled", "Amentum anticipates this job requisition will remain open..." etc. Also remove "Amentum is a global leader..." paragraph? That's company description; could be considered About the role? Might be considered boilerplate but it's substantive about company. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description may be considered not boilerplate but it's generic marketing. Might be okay to keep as part of About the role? However we already have About the role maybe we can incorporate a brief summary: "Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Camarillo, CA. This is a full-time, temporary position expected to last through 1/2027, with possibility of extension." That's enough. The longer paragraph about Amentum being global leader could be considered boilerplate? It's not required to preserve; but it's not EEO etc. It's still company info. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that paragraph if it's substantive. However it's generic fluff; but it's still part of posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. It does not say to remove company overview. So we should keep it.
Thus About the role section could include: first paragraph describing role and location, plus the company description paragraph.
We need to format as About the role
then
... maybe multiple paragraphs. We need to ensure we don't include duplicated lines. Let's extract the substantive paragraphs: - "Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Camarillo, CA. This is a full-time, temporary position expected to last through 1/2027. There is a possibility of extension beyond that date." - Next sentence: "With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile." That's more about role expectations. - Then company description: "Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents." We can combine these into About the role. Now Responsibilities: list as
- each. We need to ensure we capture all responsibilities exactly as given. Let's copy each bullet: 1. Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units 2. Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots 3. Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing 4. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets 5. Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure 6. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products 7. Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Check if any missing: earlier "With your fantastic attention to detail..." maybe not a responsibility but we can include as part of About the role. Now Minimum Requirements: list as bullet points. Extract: - Associates Degree, and at least 1 year of IT help desk support experience - Or High school diploma/GED, and at least 3 years of IT help desk support experience - Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support - Experience using the ServiceNow ticketing system (or similar ticketing system) - Experience with the Microsoft Windows 11 operating system - Experience with Microsoft Office365, including Microsoft Teams - Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) - Familiarity with the ITIL process - Good technical writing, presentation, and documentation skills - Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. - Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check - Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) - Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails - Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. We need to keep the note about US Citizenship as part of that requirement. Now Preferred Qualifications: list bullet points. Extract: - Prior experience of IT support in an Enterprise environment - Experience with Windows Server 2019 and Hyper-V - Experience with InfoBlox and NetBackup - Experience performing hardware repair of HP computers/printers and Dell servers - Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks - Experience evaluating system performance results and recommending improvements or optimizations - Experience planning and leading technology assignments and projects - ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Now Benefits: list bullet points from Benefits Overview. Extract: - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance