IT Support Specialist Level 1

Wagner Equipment Co. offers challenging career opportunities, extensive training, and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K; eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Access to services including payroll deductions savings, accounts, loans, VISA card, and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans

About the Role

The IT Support Level 1 provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Pay

$23.62 - $34.45 per hour (dependent upon education & experience)

Responsibilities

• Sets up and updates all company iPads
• Answers Help Desk calls & puts in tickets
• Addresses any password resets
• Makes all DBS user changes and additions
• Tracks all PC assets
• Tracks all iPad assets
• Responsible for recycling
• Responsible for quality control audit of PCs going out
• Tracks computer requests and assigns to available technicians
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• 1+ years administrative/clerical experience
• 3+ years customer service experience

Skills

• Data Entry
• Telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Customer Service Skills
• Basic knowledge of Microsoft Word and Outlook

Physical Demands & Work Environment

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Noise: Quiet
• Indoors