IT Support Specialist (Level 1)

Responsibilities

• Serve as the first point of contact for IT support, troubleshooting and resolving end-user hardware, software, and infrastructure incidents while delivering exceptional customer service.
• Manage and prioritize service requests and incidents in accordance with established SLAs, ensuring timely resolution and accurate documentation.
• Install, administer, maintain, and support IT infrastructure services, ensuring high availability, reliability, and compliance with company IT standards.
• Collaborate with global IT teams on escalated support issues, continuous improvement initiatives, and IT projects to enhance systems and services.
• Educate users on business systems and IT processes, while contributing ideas, documentation, and best practices to improve operational efficiency and service delivery.

Qualifications

• Associates or Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent combinations of education, experience, and certifications will be considered.
• Minimum 3 years of experience supporting IT operations, preferably within a global enterprise environment.
• Proven experience implementing, documenting, and maintaining IT infrastructure systems and services.
• Experience working with external vendors, suppliers, and service providers to support IT operations and service delivery.
• Strong knowledge of IT infrastructure technologies and enterprise systems in a global IT environment (MS 365).

Benefits

• 401K Match: Save for retirement with the company's help.
• Vacation: We offer time off to refresh and recharge.
• Performance Related Bonus: When you have an impact, you can reap the rewards.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.