IT Support Specialist (Level I or Level II)
Insource Services, Inc. · Boston, MA · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
We are looking for people who "Do the right thing at the right time for the right reason." Join our team of experts who provide specialized knowledge to our diverse client base, including small startups and established nonprofits.
What You'll Do
- Provide first-level technical support to assigned clients, both remote and on-site.
- Aid clients with initial equipment setup, virus removal, software updates, and hardware incidents.
- Communicate issues and updates to IT Managers on a monthly basis.
- Manage office/desktop and email support.
- Perform lab machine rollouts.
- Participate in monthly meetings with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
- Support Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and more.
- On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets, and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer.
What We're Looking For
- Proven ability to effectively interact with end-users in identifying and resolving technical issues.
- A passion for customer service and technology with exceptional end-user support.
- Proactive and resourceful resolution to issues.
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables.
- An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products.
- Prior experience in a Customer Service Role.
- Bachelor's degree preferred.
Benefits
- Challenging, exciting consulting work without the overnight or long distance travel.
- Competitive Salary.
- Health, Dental, Life, Short Term and Long Term Disability insurance.
- Generous paid time off.
- Company Holidays.
- Tuition Reimbursement.
- 401K with company matching.